PRIVACY POLICY

Spanjam International Private Limited (“Spanjam International” or “we”) take the privacy of your information seriously. This Privacy Policy describes the types of personal information we collect from you through our stores, website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Policy before using or availing any of our products and/or services.

PERSONAL INFORMATION

Spanjam International Pvt. Ltd. respects your privacy. This Privacy Policy provides succinct details about how your data is collected and used by Spanjam International Pvt. Ltd. on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by Spanjam International Pvt. Ltd. in the manner provided in this Privacy Policy.

DEFINITIONS

In this Privacy Policy, the following definitions are used:

COOKIES

a small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.

DATA

includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.

WHAT DATA DO WE COLLECT ABOUT YOU

What information is, or may be, collected from you?

As part of the registration process on the Site, Spanjam International may collect the following personally identifiable information about you: Name including first and last name, email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Spanjam International collects Data for various purposes set out in this Privacy Policy.

This Data includes, without limitation, the following categories:

Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.

Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.

Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.

Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.

Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.

Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires. Your reviews, feedback and opinions about our products, programmes and services.

Loyalty programme information: your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation.

HOW WE COLLECT DATA

How do we Collect the Information ? Spanjam International will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. Spanjam International is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to the Site.

We collect Data in the following ways:

Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores, hotels, kiosks). Please see the section titled “Data Shared by You” for more information.

Automatic Information We Collect: We use “cookies”, pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled “Data that is Collected Automatically” for more information.

E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.

Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ privacy policies and is not covered by our Privacy Policy.

Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website, to interact directly with our website or mobile application to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website. You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our website or mobile application. When you are asked to provide Data, you may decline.

DATA SHARED BY YOU

Spanjam International may collect your Data in several ways from your use of our stores, website or mobile application.

when you register with us to receive our products and/or services;

when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application;

when you complete surveys conducted by or for us;

when you elect to receive any communications (including promotional offers) from us;

from the information gathered by your visit to our stores, website or mobile application;

DATA THAT IS COLLECTED AUTOMATICALLY

We automatically collect some information when you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.

Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. SPANJAM uses this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance of our website or mobile application.

We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser

How is information used ?

Spanjam International will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. Spanjam International will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. Spanjam International will use this information to preserve transaction history as governed by existing law or policy. Spanjam International may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. Spanjam International will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (exlcuding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of Spanjam International for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.

OUR USE OF DATA

Any or all the above Data may be required by us from time to time to provide information relating to Spanjam International and to work on the experience when using our website or mobile application. Specifically, Data may be used by us for the following reasons:

carry out our obligations arising from any contract entered into between you and us;

provide products and/or services and communicate with you about products and/or services offered by us;

enable Spanjam International to offer their products and/or services and communicate with you about such products and/or services;

processing, disclosing, transmitting, and/or sharing the data/information with Spanjam, and other third parties which have business or contractual dealings with us;

provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application;

operate, evaluate and improve our business, website and mobile application;

generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics;

provide privileges and benefits to you, marketing and promotional campaigns based on your profile;

in connection with loyalty programs owned and operated by us;

communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services;

enforce the terms of use of our website and mobile application; protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks;

and serve other purposes for which we provide specific Policy at the time of collection, and as otherwise authorized or required by applicable law.

We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

Where required under applicable law, we will only use your personal information with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.

MINORS

Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian.

SHARING OF DATA

We may share your Data with for

Partners: We may make available to you services, products, or applications provided by Partners for use on or through our website or mobile application. If you choose to use such service, customer information related to those transactions may be shared with such Partner. Such Partners will be required to respect the security of your Data and to treat it in accordance with this privacy policy and applicable law.

Service Providers: We may share your Data with Service Providers. Examples include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis and payment processing.

These Service Providers will be required to only process Data in accordance with express instructions and as necessary to perform services for purposes set forth in this Privacy Policy. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Data.

Protecting Spanjam International: We may release Data when we believe release is appropriate to comply with applicable law or legal process, enforce or apply the Terms of Use of our website or mobile application and other agreements, protect SPANJAM against harm or financial loss, when we believe disclosure is necessary to protect individuals’ vital interests, or in connection with an investigation of suspected or actual fraudulent or illegal activity. This may include exchanging information with other companies and organizations for fraud protection, risk management and dispute resolution. This does not include selling or otherwise disclosing personally identifiable information from users for commercial purposes in violation of this Privacy Policy.

Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data (including in relation to loyalty programs) may be transferred as part of such transaction.

Third Parties: We may also share your Data with other third parties where: You request or authorize us to do so; We need to comply with applicable law or respond to valid legal process; or We need to operate and maintain the security of our website or mobile application, including to prevent or to stop an attack on our computer systems or networks. We require these third parties by contract to only process sensitive personal data in accordance with our instructions and as necessary to perform services on our behalf or in compliance with applicable law. We also require them to safeguard the security and confidentiality of the sensitive personal data they process on our behalf by implementing appropriate confidentiality, technical and organizational security measures.

With whom your information will be shared

Spanjam International will not use your financial information for any purpose other than to complete a transaction with you. Spanjam International does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you've requested and such information is necessary to provide these products or services the information may be shared with Spanjam International business associates and partners. Spanjam International may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition Spanjam International may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

KEEPING DATA SECURE

We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail.

RETENTION OF DATA

Spanjam International retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary for our legitimate interests. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.

YOUR RIGHTS AND CHOICES

When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Spanjam International as described in this Privacy Policy. We may transfer Data we collect about you to recipients in India, where we are headquartered. India may not have the same Data Protection Laws as the country in which you initially provided the information. When we transfer your Data to India, we will protect that information as described in this Privacy Policy, as disclosed to you at the time of data collection or as described in our program-specific privacy Policy. Depending on which Data Protection Laws are applicable to you, you may have the right or choice to:

opt-out of some collection or uses of your Data, including the use of cookies, pixels and similar technologies and the use of your Data for marketing purposes.

your Data, rectify it, restrict or object to its processing, or request its deletion or anonymization.

change or edit information submitted to us.

receive the Data you provided to us to transmit it to another company. withdraw any consent provided or alter your preferences.

where applicable, lodge a complaint with your supervisory authority.

You may submit a request as described in the “How to contact us” section below. We will not charge you for any request. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

Below, you will find additional privacy information that you may find important. Data Protection Laws, depending on your country, may include the following rights in relation to your Data:

Right to Confirmation and Access - the right to confirm our methods of processing and request
(i) copies of the information we hold about you at any time, or
(ii) that we modify, update or delete such information. Right to Correction - the right to have your Data rectified if it is inaccurate or incomplete.

Right to be Forgotten - the right to request that we delete or remove your Data from our systems.

Right to Restrict / Object to Our Use of your Data - the right to limit the way in which we can use it.

Right to Data Portability - the right to request that we move, copy or transfer your Data

Right to Withdraw Consent – the right to withdraw your consent provided earlier.

Right to File Complaints – the right to raise complaints to a regliatory authority.

For information about managing your Data and promotional communications, please e-mail us at customercare@spanjam.in It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.

WHERE WE STORE DATA

Data collected under this Privacy Policy is hosted on servers located in India.

PROCESSING YOUR DATA

We take steps to ensure that the Data we collect under this Privacy Policy is processed according to the provisions of this Privacy Policy and the requirements of applicable law. To ensure that your Data receives an adequate level of protection, we have put in place appropriate written contracts with SPANJAM, Partners and Service Providers that we share your Data with. This ensures your Data is treated by such parties in a way that is consistent with applicable law.

SEVERABILITY

If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.

How do we protect your information?

To protect against the loss, misuse, unauthorised access, damage and alteration of the information under its control, Spanjam International has in place appropriate and reasonable security measures and safeguards, in compliance with applicable laws. For example, Spanjam International servers are accessible only to authorised personnel and your information is shared with the authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although Spanjam International will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure.

By using this Site, you agree that Spanjam International will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. By using this Site or providing information, you agree (i) that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site; and (ii) that we can take adequate physical, managerial, and technical safeguards to preserve the integrity and security of your data till the time you use the Site or the services provided by the Site (directly or indirectly).

How can you correct inaccuracies in the information ?

To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details you can send an e-mail to: customercare@spanjam.in

Policy updates

Spanjam International reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

CHANGES TO THIS PRIVACY POLICY

Our business changes constantly and our Privacy Policy will change also. We may e-mail periodic reminders of our Policies and conditions, unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and mobile application and you are deemed to have accepted the terms of the updated Privacy Policy on your first use of our website or mobile application or first purchase of the products and/or services following the alterations. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

HOW TO CONTACT US

To request to review, update, or delete your personal information or to otherwise reach us, please submit a request by e-mailing us at customercare@spanjam.in. You may contact us for information on Service Providers, Partners with whom we may share your Data in compliance with this Privacy Policy and applicable law. We will respond to your request within 30 days.

CONTACT INFORMATION

Spanjam International Private Limited
Hilux Centre, Door No. 12/7(11-12),
Near Stadium Bus Stand, Coimbatore Road,
Palakkad, Kerala-678001 India
Contact No. 7034872222
customercare@spanjam.in.