Shipping and Refund Policy

1. Shipping Details

1.1 Free Shipping

Free shipping is available for all orders across Mauritania. No additional shipping charges will be applied to your order.

1.2 Shipping and Handling Time

Shipping and handling time begins on the same day your order is placed. We process orders promptly to ensure timely delivery within the stated timeframe.

1.3 Delivery Coverage

We deliver to all regions across Mauritania, including but not limited to:

• Nouadhibou
• Nouakchott
• Zouérat
• All other regions and cities in Mauritania

1.4 Product Collection

Products will be collected by our authorized agent directly at your doorstep. Our delivery team will contact you to arrange a convenient delivery time.

2. Refund Policy

2.1 Order Cancellation

You may cancel your order within the specified timeframe. Refund credit will be processed within 3 days from the date of order cancellation.

2.2 Product Exchange or Cancellation After Delivery

Product exchange or cancellation is allowed within 7 days from the date of order delivery. To be eligible for exchange or cancellation, the following conditions must be met:

• The product must be in its original packaging
• The product must be in good condition
• The request must be made within 7 days of the delivery date

2.3 Product Condition Requirements

For refunds, exchanges, or cancellations to be processed, products must be:

• In original packaging
• In good condition (unused, unopened, or in the same condition as received)
• Accompanied by all original accessories, tags, and documentation

2.4 Refund Method

Refunds will be processed using the same payment method used for the original purchase. Refund credit will appear in your account within 3 business days after the cancellation is confirmed.

2.5 Product Collection for Returns

For returns, exchanges, or cancellations, our authorized agent will collect the product from your doorstep. Please ensure the product is properly packaged and ready for collection at the scheduled time.

3. Important Terms and Conditions

3.1 Order Processing

All orders are subject to product availability. In the event that a product is out of stock, we will notify you and provide options for alternative products or a full refund.

3.2 Delivery Address

Please ensure that your delivery address is accurate and complete. SAIMPEX SA is not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.

3.3 Delivery Attempts

Our delivery team will make reasonable attempts to deliver your order. If delivery cannot be completed after multiple attempts, we will contact you to arrange an alternative delivery time or location.

3.4 Non-Refundable Items

Certain items may not be eligible for return or refund, including:

• Perishable goods
• Customized or personalized products
• Products that have been used or damaged by the customer
• Products without original packaging or documentation

3.5 Force Majeure

SAIMPEX SA shall not be liable for any delay or failure in delivery resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, war, terrorism, labor disputes, or other force majeure events.

4. Contact Information

If you have any questions or concerns regarding our Shipping and Refund Policy, please contact us:

5. Related Policies

This Shipping and Refund Policy should be read in conjunction with our:

• Terms and Conditions
• Privacy Policy

By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Shipping and Refund Policy, as well as our Terms and Conditions and Privacy Policy.