Return Policy

The table below sets out our return policy with respect to certain product categories

Return Return (Possibility) Return Condition
You have received a wrong product; Yes Product is unused, in original unbroken packaging and includes all tags.
You have received a product that is not as described on the Site; or You have received a damaged product. Only in certain conditions. For electronics, open products will be accepted if different from description or picture displayed.
You have changed your mind. You have a right to return a product within seven (7) days of receipt of shipment. Fashion. open packaging accepted if the product(s) still has the original tags All other Categories. Only unbroken original packages including all accessories. Non-returnable Products. Refer to product list in clause 4.2
  • 2.Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:
    • Products that are classified as hazardous materials or use flammable liquids or gases;
    • Products that have been used or damaged by you or are not in the same condition as you received them;
    • Any consumable product which has been used or installed;
    • Products with tampered or missing serial numbers; or
    • Products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
  • 1 .Contacting Us (arrange a Return). You may contact us through email, social media or live chat on the Site, or by calling our call center on 02-6336226 (UAE)
  • 2 .Your Refund:
    • For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
      • if the products are faulty or not as described on our Site; or
      • if your reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.

        • In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
        For products not delivered, you will receive a full refund if you cancel the order under clause 2.6;

  • 3. Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:
    • if you paid by cash on delivery, we will issue a refund to your wallet; or
    • if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
  • 4. Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfillment center and inspected by our team, and the final refund will be received by you as follows:
    • if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfillment center;
    • if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfillment center and inspected by our team; or
    • if you have cancelled your order before shipping, an automated refund will be provided back to you.