What is the winner cobone?

The winner cobone is a stationery and garment store with a twist. For every purchase made, the winner cobone gives its customers a complimentary prize draw ticket where they can win a luxury prize.

I’m new to the winner cobone, how does it work?

Our website/app features a full tutorial. You can access this tutorial at any time by clicking this link.

How can I access the winnercobone.ae?

The winner cobone is available on the desktop, smartphone, tablet and via our interactive kiosks. Is the winner cobone available on android and ios? Yes. The winner cobone is available on both app store and google play store.

How to find us?

The winner cobone HQ is situated in Dubai. Outlet stores will be coming soon to the region, in the meantime, if you have any inquiries please go to our ‘contact us’ page. What countries does the winner cobone operate in? The winner cobone is accessible globally. For full details on product/prize collection for international users, please see our ‘draw terms & conditions’.

Account

Why should I register an account with the winner cobone?

To complete a purchase with the winner cobone you must have a registered account. This is for your security and protection.

How do I set up by the winner cobone account?

To create an account simply click ‘login/register’ in the top right-hand corner of your screen and enter your details in the fields highlighted.

How do I edit my the winner cobone account?

To edit your account, click on your name/photo icon located in the main menu. Tap the profile section to edit and click 'save changes' to complete.

Can I use someone else’s credit card by the winner cobone account to complete a purchase?

If you have the card holder’s permission, you can use/save any credit card to complete your purchase.

How do I ‘logout’ of my the winner cobone account?

To ‘logout’ simply click on your name/photo in the top right-hand corner and select ‘logout’ from the drop-down menu.

Will I receive ‘push notifications’ if I ‘log out’?

You will receive only general notifications when logged out, to receive account related information you must ‘login’.

I can’t remember my winner cobone account password!

At ‘login’ select ‘forgotten password’ and follow the on-screen instructions for a password reset.

I want to change my password!

To change your password, click on your name/photo in the top right-hand corner and select ‘my account’. From here select the ‘account’ tab to change your password.

What credit cards does the winner cobone accept?

The winner cobone accepts all major credit/debit cards including (but not limited to): Visa, MasterCard and Amex.

How do I close my the winner cobone account?

To close your account you must notify us in writing (from your registered email account) at support@thewinnercobone.com. Hereafter, a dedicated member of our support team will assist you within 48 hrs.

Why am I receiving ‘push notifications’/emails from the winner cobone?

The winner cobone is not in the business of spamming or bombarding its users with irrelevant ‘push notifications’/emails. Any notices sent by the winner cobone have been deemed relevant to your user experience.

Campaigns

How frequently do new the winner cobone campaigns emerge?

New campaigns are created instantly at the close of an existing campaign. There is no set time limit per campaign, however, you can expect new campaigns to emerge frequently.

Will the product/prize categories expand?

New products and prizes are on their way, stay tuned for some exciting campaigns. Making a purchase

Are there any hidden charges i should be aware of?

Are there any hidden charges I should be aware of?

There are no hidden charges on any the winner cobone purchase. You should, however, check with your bank to see if they apply any transaction/processing fees.

Will I be charged vat?

Yes! As of January 1st, 2018 all purchases will incur 5% vat.

What currencies can I use to purchase a winner cobone product?

The winner cobone currently only accepts dirhams and US dollars. You can make a purchase from the winner cobone via any bank account with any currency - however, the winner cobone will not accept responsibility for final billings which have been affected by exchange rates or fees (hidden or otherwise) as imposed by your branch.

Can I cancel/refund the winner cobone purchase order?

As per the ‘user agreement’ all sales purchases are final and no refunds are given under any circumstances.

Can I pay in installments?

Payment via installments is a feature we will be adding very soon, please stay tuned for updates.

The winner cobone products

Where can I collect my the winner cobone products?

All the winner cobone products can be collected directly from the winner cobone hq, please read the ‘user agreement’ prior to making/collecting a purchase.

Can I send someone else to collect my the winner cobone products?

Only the registered account holder, or (and at our discretion), any individual with ‘power of attorney’ (poa) can collect the registered account holders’ the winner cobone purchase. Emirates ID or passport are the only acceptable forms of identification (please ensure your identification is up to date).

Points

What are the points?

You will receive points with every purchase, these can be collected and used to make purchases. .

How can I earn more points?

You can increase the number of points you earn on every purchase by improving your tier status.

Can I transfer the points?

Points are currently non-transferable.

Can I combine points with cash?

Yes, points can be combined with cash to complete a purchase. This feature is only available when you have insufficient points to complete a transaction.

Can I purchase points?

Currently, it is not possible to purchase points.

Refer a friend

What is the refer a friend program?

The refer a friend program is designed to reward. Every time you refer a friend to the winner cobone using the invitation code generated by the app, you will be rewarded with the aed10 worth of points once they make their first transaction.

I was referred by a friend, will I be rewarded by the refer a friend program?

Yes, once you have successfully registered with the winner cobone, aed10 worth of points will be added to your account.

The winner cobone prizes

Where can I collect my the winner cobone prize?

Details on where to collect your prize will be sent to you (aka the 'winner') via email. For full details please refer to the 'draw terms & conditions'

Can I send someone else to collect my prize?

Only the registered account holder, or (and at our discretion), any individual with ‘power of attorney’ (poa) can collect the registered account holders’ the winner cobone prize. Emirates ID or passport are the only acceptable forms of identification (please ensure your identification is up to date).

What if I don't want people to know I’ve won the winner cobone prize draw?

AAs per the ‘draw terms & conditions', the winner cobone has the right to use your image, name and any statements made across their marketing channels (physical/digital). Can i view past winners of the winner cobone campaign draws? You will be able to view past winners of the winner cobone campaigns via our social media channels, as well as our up and coming 'news' segment .

How will I be notified about the status of the campaign: 'coming soon'/'launched'/ending'/closed'.?

The winner cobone will send ‘push notifications’/emails to notify all ticket holders as to the status of each campaign.

Donating

What is a ‘double entry’?

The winner cobone rewards every donation by doubling your ticket entry into the prize draw. For example, if your ticket serial number is 0000001, then a duplicate ticket with serial number 0000001 will be placed into the draw.

How do I know my the winner cobone products are going to charity?

The winner cobone proudly announces all charity handovers across its various social media channels: Facebook, Snapchat, Instagram and youtube.

Security

Are my personal details secure with the winner cobone?

The winner cobone does not store or save any sensitive credit card information on its servers. Credit card details that are registered with us are stored securely through the ‘checkout’ secure online payment gateway. For further information please click this link.

Will I be spammed by the winner cobone?

Nope!

Inquiries

Careers

For job vacancy inquiries, please click ‘help center’ in the main menu and select ‘inquiries’ from the list.

Need to ask us something?

If you have any inquiries related to any aspect of your the winner cobone experience, please open the main menu and select ‘help center’ from the list. From here you can select to phone/email us with any questions you may have.